At 23vip, player privacy is taken seriously. This document clearly explains how we collect, use, and protect your personal data — in compliance with Brazil's General Data Protection Law (LGPD). Please read it carefully before creating your account.
23vip's six core commitments to your data privacy
Every transaction, login, and data transfer on 23vip is protected by 256-bit SSL encryption — the same standard used by Brazilian banks and fintechs like Nubank and Itaú. Your data is never transmitted in the clear.
23vip does not sell, rent, or transfer players' personal data for third-party commercial purposes. Data is only shared with partners when strictly necessary to provide services, always under confidentiality agreements.
The LGPD gives you the right to request access, correction, portability, and deletion of your data at any time. 23vip makes this easy — just reach out to support via chat or email.
23vip operates in compliance with the Lei Geral de Proteção de Dados Pessoais (Lei 13.709/2018). We maintain internal privacy review processes and keep data processing records as required by Brazilian law.
23vip does not store full credit or debit card details on its servers. All card transactions are processed directly by the certified payment gateway, so sensitive data never passes through our systems.
23vip only sends marketing emails, promotions, and notifications if you have given your explicit consent. You can opt out of any type of communication at any time, directly from your account dashboard or via the unsubscribe link in our emails.
Read before registering: This Privacy Policy describes how 23vip handles your personal data. By creating an account, you confirm that you have read and understood this document. If you have any questions, please contact our support team via chat before completing your registration.
This Privacy Policy describes the personal data processing practices adopted by the platform 23vip (available at 23vip.casino) with respect to all users who access, browse, or use the services offered — including Sports Betting, online casino, poker, slots, and the VIP Program.
The 23vip acts as the controller of the personal data you provide when registering and using the platform, as defined by the General Personal Data Protection Law (LGPD — Law 13.709/2018). This means we are responsible for decisions on how that data is collected, stored, used, and eventually deleted.
This policy applies to all players registered on the 23vip residing in Brazil. By using our platform, you acknowledge that you have read and understood the terms of this Privacy Policy, as well as the Terms and Conditions that supplement it.
During registration and use of the platform, the 23vip collects the following personal data that you provide voluntarily:
When you browse and use the platform of 23vip, some data is collected automatically by our systems:
Sensitive data: 23vip does not intentionally collect sensitive data such as racial origin, religious belief, political opinion, or health information. If you provide this type of information in communications with support, it will be handled with the highest level of confidentiality and will not be used for any commercial purpose.
The 23vip uses your personal data exclusively for the purposes listed below. We do not use your data for any other purpose without prior notice and, where required, your consent.
Under the LGPD, all personal data processing must be grounded in a legal basis. The 23vip processes your data based on the following legal bases set out in Article 7 of Law 13.709/2018:
When processing is based on consent, the 23vip will request this authorization in a clear and prominent manner, separately from other terms. Revoking consent is straightforward and does not affect the lawfulness of processing carried out before the revocation.
The 23vip does not sell, rent, or trade players' personal data. Sharing with third parties occurs only in the situations described below, always with appropriate safeguards:
The 23vip may be legally required to share data with government authorities, regulatory bodies, or law enforcement when there is a court order, a substantiated official request, or a regulatory obligation. In such cases, we will share only the minimum information required by the legal determination.
The 23vip implements a robust set of technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or accidental or unlawful destruction:
Security incidents: In the event of a data breach that could pose a significant risk to affected users, 23vip will notify the ANPD and the individuals involved within the timeframe required by the LGPD, describing the nature of the incident and the steps taken to mitigate it.
The 23vip retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or for the minimum period required by law. The criteria that determine our retention periods are:
After the retention period, data is securely deleted or irreversibly anonymized so it can no longer be associated with you.
The 23vip uses cookies and similar technologies to enhance your browsing experience, keep your session active, analyze platform usage, and — with your consent — personalize content and offers. Below are the types of cookies used:
These are required for the platform's basic operation — keeping your session logged in, processing transactions securely, and remembering your language preferences. Without these cookies, the platform cannot function properly.
They help us understand how players navigate the platform — which pages are most visited, where friction occurs, and how the experience can be improved. Data is aggregated and does not identify you individually.
Allow the 23vip tailor game and promotion recommendations based on your usage history. If you bet heavily on football through the Brasileirão, for example, we may highlight promotions relevant to that profile.
By accessing the 23vip for the first time, you will see a cookie consent notice that lets you accept essential cookies only or all types. You can update your preferences at any time in the privacy settings of your account dashboard. You can also manage cookies directly in your browser — keep in mind that disabling essential cookies may affect the platform's functionality.
The Brazilian General Data Protection Law (LGPD) grants you a set of rights over your personal data processed by the 23vip. These rights can be exercised at any time, free of charge, through our support channel:
You can request a copy of all personal data 23vip holds about you, including how it is used and with whom it is shared.
If any personal data is incorrect, incomplete, or out of date, you can request an immediate correction or update in your account dashboard or through support.
You may request the deletion of your personal data when it is no longer needed, when consent is withdrawn, or when processing is unlawful. Data retained due to legal obligations will be disclosed.
You may request your data in a structured, interoperable format for transfer to another service provider, in accordance with ANPD regulations.
You may object to data processing based on legitimate interest by requesting that 23vip cease a specific use of your personal data.
You have the right to receive clear information about the public and private entities with which 23vip shares your data, and about the possibility of withholding consent.
The 23vip is a platform exclusively for users aged 18 and over. We do not intentionally collect, process, or store personal data from minors. If we identify that an account belongs to a person under 18, the account will be immediately closed and all associated data will be deleted, subject to the minimum retention period required by law for financial records.
If you become aware that a minor has used the 23vip, please contact us immediately at suporte@23vip.casino so that urgent action can be taken. The 23vip takes this matter extremely seriously.
In some cases, personal data may be processed on servers located outside Brazil — for example, by cloud infrastructure providers. When this occurs, the 23vip ensures the transfer meets the standards required by the LGPD, through:
The 23vip maintains an up-to-date record of all international data transfers and can provide specific information about destinations and safeguards upon request by the data subject.
The 23vip may update this Privacy Policy periodically to reflect changes in our practices, the services we offer, or legal requirements. All material changes will be communicated by email and via a notice in your account dashboard at least 15 days in advance.
For changes required by law or urgent regulatory decisions, the notice period may be shorter, but you will be informed as soon as possible. The date of the last update is displayed at the top of this page. We recommend reviewing this Policy periodically.
Continued use of the platform after the effective date of the updated terms constitutes automatic acceptance of the changes. If you do not agree with the changes, you may close your account before the effective date and request deletion of your data.
To exercise any of your rights under the LGPD, ask questions about how your data is processed, or report privacy concerns, please contact the 23vip through the channels below:
The 23vip has appointed a Data Protection Officer (DPO) responsible for overseeing internal LGPD compliance and serving as the communication channel with the National Data Protection Authority (ANPD). Requests sent to the privacy email will receive a response within 15 business days.
If you believe your rights as a data subject have not been adequately fulfilled by the 23vip, you have the right to file a complaint directly with the ANPD (Autoridade Nacional de Proteção de Dados), as provided under Article 18, §1º of the LGPD.
A consolidated overview of the main categories of data processed by 23vip
| Data Category | Primary Purpose | Legal Basis (LGPD) | Retention |
|---|---|---|---|
| Registration data (name, CPF, email, mobile number) | Account creation and management | Contract performance | Account lifetime + 5 years |
| KYC documents (national ID/driver's license, proof of address) | Identity verification for withdrawals | Legal obligation | Account lifetime + 5 years |
| Financial transaction data (Pix, boleto, card) | Deposit and withdrawal processing | Contract performance / Legal obligation | 5 years minimum |
| Betting & Gaming History | VIP cashback calculation, fraud prevention | Contract performance / Legitimate interest | 3 years after last activity |
| Access and IP data | Security, multi-account prevention | Legitimate interest | 12 months |
| Preferences & analytical cookies | Platform experience improvement | Consent | Until consent is withdrawn |
| Marketing data (email, SMS) | Promotional communications and bonuses | Consent | Until consent is withdrawn |
| Customer support records | Dispute resolution, service improvement | Legitimate interest | 2 years after ticket closure |
Straightforward answers to the most common questions about how we handle your data